Market Reach respects your privacy

Thank you for visiting the Market Reach website (Site). (“Market Reach”, “we”, “us”, “our”), its subsidiaries, related entities and affiliates respect your privacy and we are committed to comply with the Privacy Act 1988 (Cth) (“Act”), the Act’s Australian Privacy Principals (“APP“) and the General Data Protection Regulation (GDPR) (EU) 2016/679.

We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us. We are committed to protecting and respecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.

This policy (together with our Terms & Conditions sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal information, and how we will treat it. By continuing to use this website, you are accepting and consenting to the practices described in this policy.


Information Covered by This Policy

This policy covers all personal information collected and used by Market Reach. In this policy, “personal information” means information or pieces of information that could identify you. This includes information such as your name and title, medical practice address, AHPRA registration number, mobile number, email address or graduation year, but could also include information such as your IP address, or information about your preferences.
If you have any questions, queries or complaints, please contact us on [email protected] or mail us at
Market Reach Customer Service
Level 1, 387 Victoria Street
Chatswood NSW

The key principles of our privacy policy are as follows.

  • We use your personal information to allow us to provide the services you ask us for.
  • We will only share your information with other companies if this is necessary to provide our service to you (for example, to deliver medication or products we will need to share your address with a postal service). We share the minimum amount of information for the relevant purpose. Those we share your information with are not allowed to use it to try to sell their own services to you.
  • We do not sell, provide, or allow your Information to be viewed by any person not engaged or employed by us without your prior consent.
  • We will only send you information about our own products and services and those of group companies and selected partners if you have given us permission to. Bear in mind that if you choose not to receive this information, you may miss out on offers and deals.

This privacy policy sets out:
• how and why we collect and use your personal information.
• how we use this information and to whom the information may be disclosed.
• our commitment to respecting and protecting the privacy of people who use our Site and our services.

Please read this privacy policy carefully. By using our website and services you are confirming that you agree to the terms of this privacy policy. If you do not agree to this privacy policy, do not use our website or services.

We may from time to time make changes to this privacy policy. We will set out any important changes at the end of the latest version of the privacy policy. If there are substantial changes, we will also explain the changes in the summary at the start of this policy. You should check this privacy policy regularly to see if there have been any changes.


What personal information we collect and how we use it

Providing you with goods and services

We collect personal information from you in a number of ways – mainly when you register with the Site and when you order goods or services, and also from the way you use the Site. This personal information will include your name and title, AHPRA registration number, medical practice address, mobile number, email address and graduation year. We will use this personal information to help us verify your identity, deliver the goods and services to you and to give you the information you need to track your order. We also collect information about the goods and services you order and your use of the Site. This information is collected to allow us to provide further goods and services to you and for analytical purposes to examine usage trends. This will allow us to provide improved services to you.

We also report monthly to our partner pharmaceutical companies on the samples that you have ordered. Each pharmaceutical company will only be provided with reports on the products that relate to them. Your personal information may be included in such reports. By ordering goods and services on our Site, you agree to us disclosing your personal information to our partner pharmaceutical companies in this manner.
The information we collect about you may be used to improve the quality of the Site. The information we collect about you helps us to understand you and allows us to send you marketing messages that should be relevant to you (unless you have told us that you do not to want to receive marketing from us).

Please note that we will only send you marketing information about our own products and services and those of our group companies and selected partners, if you have given us permission to do so (you have to tell us if you want us to send you marketing information). We will not sell your information to anyone else, for any reason.

Our service providers

Sometimes we use other organisations (service providers) to help us provide our services and improve them, including:
• delivering your orders and providing emails or texts so you can track your order;
• sending letters and marketing material; and
• carrying out market research.

Where we need to share information with our service providers, we give them only the minimum amount they need to provide services to us and you. Those we share your information with are not allowed to use it to try to sell their own services to you. They are all bound by privacy policies that at a minimum mirror ours.

Information we receive and collect from other sources:

We may receive information about you if you use any of the other websites we operate (for example and or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media, always with the aim of improving your service to you.

When using our website

We may collect information about you as you are using our website, such as information about your browser, your location, the country you are visiting from, your IP address, which areas of our website you visit and what links you click on etc. We may use the information we collect about you, after making it anonymous, to create statistics which we then share with others including ad networks, search engines and providers of analysis services.
All the personal information we collect about you is stored by us or by our service providers on our behalf in a legally compliant manner, consistent with industry best practice.


By agreeing to our privacy policy you are agreeing to allow us to contact you about products and services which we, our group companies and selected partners provide and think you would be interested in, and to let you know about relevant offers and news. Market Reach will share the data provided by you to third parties (as disclosed in our Cookie Policy) in order to communicate to you via our various marketing channels, analyze behavior on our website and understand your data.

If you no longer want to receive marketing information in a particular way, or receive any marketing at all, you can change your mind at any time. You can change your preferences by contacting us via email at [email protected] or by using the unsubscribe link at the end of every email we send you.

Giving information to third parties

As well as sharing your information with our group companies and giving our service providers information to help us provide our products and services to you, we may give your information to others (third parties) in the following circumstances.

  • If we are selling any business or assets, in which case we may give your personal information to the prospective buyer of such business or asset.
  • If we, or most of our assets, are taken over by a third party (as your personal information may be one of those assets).
  • If we have to provide or share your personal information in order to:
    • meet any legal obligation or a request from a court or the police;
    • enforce or apply our terms of use and other agreements; or
    • protect the rights, property, or safety of us, our customers or others.

This may involve sharing information for the purposes of preventing fraud and carrying out identity checks.

Our Site may contain links to third parties’ websites. We are not responsible for the privacy practices or content of those websites.

This privacy policy applies only to personal information we collect from you through our Site or in our dealings with you. We recommend that you check our cookie policies to help you understand how you can control sharing your personal information.

Cross Border Disclosure

Personal information may be disclosed to our service providers, including service providers which are located outside of Australia for the purpose of us providing services and marketing material to you. Except in some circumstances where we may rely on an exemption under the Act or other law, we will take reasonable steps to ensure that that the privacy of your personal information is addressed in any service agreement with our service providers.


The security of your personal information is very important to us, and we take all appropriate security measures (including physical, electronic and procedural measures) to help protect it from being seen or shared by people or organisations not authorized to receive it. Personal Electronic Information provided to Market Reach will be stored on servers located in Australia. When sending your personal information to a third party in order to provide goods or services you have ordered through our Site, we will use reasonable ways of keeping your personal information secure.

Despite this commitment, we will not be liable if information transmitted over the internet is revealed, altered or misused. Any information sent to us via the Internet is sent at your own risk. Market Reach shall not be held accountable for the privacy practices of other websites which appear as links on our Site or which displays links to our Site. Market Reach may contain links to other websites which may be located within or outside of Australia. This privacy policy does not apply to any websites which are not controlled or operated by us.

How can Market Reach users ensure the accuracy and rectification in regard to their personal information?

When personal information is provided to us by you, you warrant that the personal information given is accurate, current and complete and undertake to maintain the accuracy, currency and completeness of the information which we retain. You also warrant that you have authority to provide this personal information to us.

Registered users can view and alter the Personal Information they have provided by logging in with their username and password and accessing their account information. This does not include AHPRA registration details which must be updated on the AHPRA register. The personal information we retain includes user profiles, addresses, and past orders. Access to this personal information by our staff can only be performed by staff members with a secure password, with access only granted when required. Access to this Information is recorded by log files to track unauthorised access and modifications.

Can Market Reach users order with anonymity?

As Market Reach requires a physical address to deliver parcels to and a signature on delivery, anonymity cannot be assured.

How can Market Reach users’ information be removed from our database?

If at any stage a Market Reach user would like their personal information removed from our database, we require an email with the username, password and identifying information and the user’s file will be deleted from our records. Please send this request to: [email protected].


Your right to see your record

You can ask us in writing for a copy of all the personal information we hold about you. We will endeavor to respond to your request within a reasonable time. You will need to give enough information for our staff to identify you (for example, your full name, medical practice address and AHPRA registration number). You will need to provide ID (for example, your passport, full driving license, credit card or debit card) before any information can be released to you.

If you think any information we hold about you is incorrect, please let us know by emailing [email protected].

What Are cookies

When you visit our site we may use cookies and other technologies to automatically collect the following information however not limited to:
• Technical information, including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
• Information about your visit, including the websites you visit before and after our site and products you viewed or searched for;
• Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

A cookie is a piece of data that a website places on your browser when you visit the website. A cookie can store a range of information.

We use cookies and other automated means to help you navigate our website efficiently and to perform certain functions, including site traffic analytics and security and fraud prevention. Cookies may also recognize you on your next login, and offer you content and advertising tailored to your preferences and interests. Cookies do not compromise the security of a website.

We use various technologies to collect this information, including cookies and web beacons, and when we say “cookies” we mean all of these technologies. Note that disabling some cookie categories may impact your experience of our site.

Cookie Domain Description All Cookies are leveraged to provide site functionality, analytics and advertising and profiling to ensure you get the best experience possible

Below is the list of third-party-service providers we use who can leave cookies to be able to work for their intended purposes. Should you have any queries regarding cookies used by them and what information they collect and why please visit respective cookie policy page links provided below.

Provider Purpose/Service provided Cookie policy page
RTB HOUSE (Asia Creative) Digital Marketing / Targeting / Profiling
Criteo Digital Marketing / Targeting / Profiling
Google Analytics Digital Marketing / Targeting


If you don’t want to receive cookies, you can modify your browser setting, so that it notifies you when cookies are sent to it, or you can refuse cookies altogether. You can also delete cookies that have already been set.

The help function within your browser should tell you how to do this.

Alternatively, you may wish to visit, which contains comprehensive information on how to refine or remove cookies on a wide variety of desktop browsers.

Changes to this privacy policy

This policy was last updated on 14/08/2018.